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You will now access your FACTS account via FACTS Family Portal. This is where you will access grades, attendance, tuition, incidental billing, and cafeteria/lunch information. You will find the Family Portal link by following the steps below.

Create a Family Portal Account:

  • Go to FACTS Family Portal
  • Use District Code CHCA-AL
  • Enter the email address that you receive FACTs notices. If you do not receive FACTS notifications, then use the primary email address you have provided to CHCA. 
  • You will receive an email from FACTS Customer Support containing a link that will allow you to create your username and password. For security purposes, this link will remain active for 6 hours.
  • Please click on the link in the email. A Change/Create Password screen will open. You may use the default username provided, or create a new username. Then type in your desired password into the Password field and Confirm field.
  • Click on the Save Username and/or Password button.
  • Close the window and log into FACTS Family Portal
  • Please help us identify demographic information that is missing or needs to be updated by clicking on Webform Family Demographic.
  • If you are the financially responsible parent/guardian and cannot see the financial information, please contact Selena Dressler at